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Customer Service Representative - Medical Claims - Work from Home - 933150 - Grand Junction - 81502

Company: unitedhealthgroup
Location: Grand Junction
Posted on: June 9, 2021

Job Description:

If you are located within the state of Colorado, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. If putting a smile on someones face puts one on yours, you belong on our team. Here atOptumandUnitedHealth Group, weve brought together teams of incredibly compassionate and absolutely positive people to help serve our members when they call us with questions regarding their health care coverage, eligibility or reimbursement. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while building a career. This position is full-time (40 hours/week) Monday Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am 5:00pm). It may be necessary, given the business need, to work occasional overtime. This role is equally challenging and rewarding. Youll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and youll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. *All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy. Primary Responsibilities: Making outbound calls to care providers and minimal inbound calls Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Contact care providers (hospitals) on behalf of the customer to assist with claims related issues or concerns Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma or GED (or higher) Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Reside in the state of Colorado If you need to enter a work site for any reason, you will berequiredto screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools Prior health care experience Soft Skills: Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner Proficient conflict management skills to resolve issues in a stressful situation Helping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doingyour life's best work.SM UnitedHealth Group is an essential business.The health and safety of our tam members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at:https://www.unitedhealthgroup.com/newsroom/addressing-covid.html Careers with Optum.Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the worlds large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life's best work. Colorado Residents Only:The hourly range for Colorado residents is $15.00 to $22.02. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short term disability insurance, and long term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Groupis a drug free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UnitedHealth Group, health care, health insurance, customer service, medical claims,hiring immediately, remote, #rpo

Keywords: unitedhealthgroup, Grand Junction , Customer Service Representative - Medical Claims - Work from Home - 933150 - Grand Junction - 81502, Other , Grand Junction, Colorado

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