Airline Customer Service /Ramp Service Agent
Company: Trego Dugan Aviation
Location: Grand Junction
Posted on: April 8, 2021
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Job Description:
General Purpose of Job:This position is responsible for providing
total customer service to all people desiring to use customer or
charter service by being attentive to their needs, politely
handling their inquiries promptly, and completing the required
transactions as noted below. Additional responsibilities include
ramp, aircraft cleaning, operations and commissary duties as
required.Essential Duties and Responsibilities:The ideal candidate
must be people oriented, highly motivated with a positive and
friendly attitudeProcessing Customers tickets, checking baggage,
monitoring carry-on baggage for size and quantity, and assigning
seatsProviding information on arrival and departure times, boarding
procedures, carry-on regulations, and seating arrangementsHandling
denied boarding situations, soliciting volunteers, accommodating
Customers and providing hotel, meal, and taxi vouchers when
appropriateEnsures FAA, Airline, and airport regulations are
followedEnforces safety/security measures and protects sensitive
zonesAssists Customers with special needs, i.e., Customers who need
assistance in boardingLoading and uploading baggage on and off the
aircraftMarshaling in the planes and pushing back the
aircraftExcellent communication skillsMust be well groomed and
physically fitWork in extreme outdoor conditionsAbility to
push/pull/lift 70 lbs. on a continuous basisAble to read and write
English; bilingual skills a plusAbility to work efficiently under
time constraintsMust be available to work varied hours including
swing and graveyard shifts plus weekends and holidaysOther duties
as assigned by the Station LeaderMust be 18 years or olderMust pass
a ten (10) year background check and pre-employment drug testMust
have authorization to work in the U.S. as defined in the
Immigrations Act of 1986Able to attend required training Valid
Driver's licenseCompetency/Behavioral Requirements:Be pleasant with
others on the job and display a good-natured, cooperative
attitudeBe reliable, responsible, and dependable, and fulfill
obligations.Attention to DetailMaintain composure, keep emotions in
check, control anger, and avoid aggressive behavior even in
difficult situationsAccept criticism and deal calmly and
effectively with high stress situations be open to change (positive
or negative) and to considerable variety in the
workplaceWillingness to take on responsibilities and challengesBe
sensitive to others' needs and feelings and be understanding and
helpful on the jobAbiding to TDA and Airline policies and
procedures, guiding oneself with little or no supervision, and
depending on oneself to get things doneBe persistence in the face
of obstaclesPhysical Demands:Must be able to carry 70 pound
suitcase from the floor to 18 inches and carry 70 pound suitcase in
front of you with both hands for a distance of up to 25 feet; must
have physical dexterity sufficient to perform repetitive tasks and
motions, including bending at the waist and knees, squatting,
kneeling, crawling, twisting and sustaining those positions for
extended amounts of time. Must have sufficient vision and ability
to safely perform the essential functions of the position.Work
Environment: Airport environment: Indoors and Outdoors. Extreme
outdoor conditions where extreme temperature ranges may be
encountered. Other Requirements and Qualifications:Education: High
School diploma or equivalentExperience: Minimum one (1) year
Customer Service experience or the equivalent in related training
and/or experienceKnowledge: Possess basic computer skills with the
ability to type 25 wpmPosition from which an employee could be
promoted into this position: Aircraft Cleaner, Ground Operations
AgentMUST BE ABLE TO WORK EARLY MORNINGS, LATE NIGHTS, WEEKENDS
(SATURDAY/SUNDAY) AND HOLIDAYS PI133206322
Keywords: Trego Dugan Aviation, Grand Junction , Airline Customer Service /Ramp Service Agent, Sales , Grand Junction, Colorado
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