Customer Service Representative Associate - Grand Junction, CO

Company: UnitedHealth Group
Location: Grand Junction
Posted on: March 12, 2020

Job Description:

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Primary Responsibilities:
Provide excellent customer service
Constantly meet established productivity, schedule adherence, and quality standards
Respond to complex customer calls
Resolve customer service inquiries which could include:
Benefit and Eligibility information
Billing and Payment issues
Customer material requests
Physician assignments
Authorization for treatment
Explanation of Benefits (EOB)


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
An education level of at least a High School Diploma / GED (or higher) OR 10+ years of equivalent working experience
1+ year of customer service experience analyzing and solving customer problem or experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Available to work 40 hours per week anytime within the operating hours of the site
Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications

Soft Skills:
Ability to multi - task, this includes ability to understand multiple products and multiple levels of benefits within each product
Ability to remain focused and productive each day though tasks may be repetitive
Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Prior stable work experience
Ability to navigate a computer while on the phone

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and High - risk Pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service, call center, Grand Junction, UHC

PandoLogic.Category: Customer Service, Keywords: Customer Service Representative

Keywords: UnitedHealth Group, Grand Junction , Customer Service Representative Associate - Grand Junction, CO, Sales , Grand Junction, Colorado