-Assists passengers in boarding and exiting the vehicle, using the
proper tools as necessary following the safety guidelines,
including a step stool.
-Assists guests with luggage including delivery inside the hotel
and pick up of guest luggage from the curb.
-Maintains an accurate shuttle activity and maintenance log.
-Communicates by two way radio and in person in a courteous,
friendly and professional manner with all guests, hotel staff, and
-Acknowledges and greets guests with a smile.
-Must be able to learn and remember pick-up and destination points,
knowledge of hotel(s), main attractions in the area, and local
-Must have knowledge of all property parking lot entrances and
exits, streets and local highways.
-Provides guest with directions as needed.
-Ability to safely drive in all variations of weather.
-Practices safety procedures at all times, including wearing seat
belt and obeying all traffic laws.
-Reports needed repairs and unsafe conditions to supervisor and
follows direction to seek vehicle repairs.
-Performs regular attendance, is consistently on time, and observes
prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor which may
include assistance within hotel.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high awareness for SAFETY:
-Ability to follow local, state and federal regulations.
-Provides safe transport for guests.
-Reports any known hazards to supervisor as soon as possible.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
-Can be relied upon regarding task completion and follow up.