Technolgy Products Service & Support Technician

Company: Wagner Equipment Co.
Location: Grand Junction
Posted on: January 15, 2021

Job Description:

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Technology Products Service and Support Technician in Grand Junction, CO.This position will serve as the field service installation and troubleshooting expert on the full line of Technology Products and supporting infrastructure (base/rover/laser & RTK network for Ag) offered by Wagner Equipment Co. in a manner that reflects the company's vision of working as "One Professional Team." And will also provide support and training to both internal and external customers on the full line of technology products.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.* Completes detailed service reports in a timely manner (24hrs from last labor)* Completes and submits time cards daily* Completes and submits all necessary warranty paperwork for the product being worked on (24 hrs from last labor)* Provides assistance in warehouse with testing and upgrading technology components* Properly completes all needed paperwork and forms, labels and returns all warrantable parts (this will also include the responsibility for shipping components and parts to WECo stores, repair centers, or factory locations)* Maintains electronic and hard copy libraries of needed technical service literature* Responds in a timely manner to customer technical and support calls* Communicates with customers regarding installations and location of machine* Provides on-site or call-in service support for customer purchased extended support agreements* Tracks and reports product problems to appropriate WECo and factory contacts* Assists service managers in making customer, dealer, and manufacturer policy settlement decisions* Communicates possible sales and upgrades leads to the appropriate Tech Products sales staff* Provides competitive activity to Technology Sales Specialists* Activates Caterpillar Software Enable Attachments (SEA) on AccuGrade machines as needed* Registers new AccuGrade displays with Caterpillar prior to installation* Performs installs of AG Technology Products, as factory installed options, on new AGCO product and retrofits, on existing AGCO machines, implements, and any competitive machines or implements* Performs installations of Trimble and CAT AccuGrade machine control & guidance products on earthmoving equipment* Performs basic welding functions* Locates, downloads, and uploads applicable software and firmware across the entire tech products range (AG and MC&G) and keeping these files on laptop* Provides support for Technology System demos to both internal and external customers (must develop a good working relationship with customer's operating personnel and provide training and refreshers as needed)* Learns and becomes self-sufficient in the various suppliers web sites, price books, and manuals* Installs Asset management products. Examples - Product Link, Trimble CrossCheck & Trimble TrimTrac* Responsible for self-development through outside schooling and appropriate professional activities* Provides assistance in any number of capacities in the office and warehouse as needed and as workload demands* Does or organizes whatever it takes to successfully market and support AG and Machine Control & Guidance Technology Products* Other duties as assigned by managerCompetencies:* Data Entry* Telephone Skills* Safety Knowledge* Reading/Writing Skills* Reasoning Skills* Organizational Skills* Communication Skills* Math Skills* Product Knowledge* Skilled troubleshooter* Skilled in Electrical Systems* Understanding of GPS* Basic knowledge of Microsoft Word and Excel* Basic knowledge of DBS* Intermediate knowledge of ET/SIS/SIS Web/STW* Basic knowledge of Epsilon (AGCO)* Basic knowledge of ACGO OneWork Environment:* Noise: Loud* Indoors and OutdoorsPhysical Demands:* Standing* Walking* Talking* Sitting* Use of Hands* Hearing* Squatting/Kneeling* Ability to ascend/descend ladders, stairs, etc.* Medium work that includes lifting and/or moving objects up to 60 pounds or moreTravel Requirements:* 75%- 100%Required Education and Experience:* High School Diploma or GED* 3-5 years technical or mechanical experience (machine service/maintenance)* 3-5 years customer service experienceAdditional Eligibility Requirements:* Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screeningsEmployee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees* Paid Time Off (PTO) Plan* Company Paid Holidays* Medical, dental, and vision insurance* Life and AD&D Insurance* 401K Savings Plan* Tuition Reimbursement* Employee Assistance Program (EAP)Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Wagner Equipment Co., Grand Junction , Technolgy Products Service & Support Technician, Professions , Grand Junction, Colorado