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Commercial Services Specialist

Company: Alpine Banks of Colorado
Location: Grand Junction
Posted on: October 2, 2019

Job Description:

General Purpose

The Commercial Services Specialist works closely with the Commercial Services Supervisor, Product Managers within Electronic Banking and various Alpine Bank location representatives to identify account needs and solve customer issues.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

--- Provides Alpine Bank's Cash Management customers with product and service support.

--- Completes the onboarding process related to new customer setups and coordinate the implementation of products.

--- Identifies cross-sell opportunities of new Cash Management products to existing customer relationships.

--- Prepares and reviews agreements and other related documentation to ensure they are completed per bank guidelines.

--- Assists with account maintenance as requested by our customers or from our bank locations.

--- Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

--- Ability to share technical expertise with team members and customers.

--- Strong understanding of internet banking software, information technology systems and software with a high proficiency in the use of Adobe, Microsoft Excel, Microsoft Word and Microsoft PowerPoint.

--- Self-motivated, works well under pressure and meets deadlines.

--- Understanding of how to identify problems and willingness to make recommendations to address them.

--- Ability to deal with frequent change, delays, or unexpected events.

--- Skill in understanding customer needs and delivering unsurpassed customer service.

--- Detail oriented with exceptional organizational skills.

--- Displays excellent written and verbal communication skills.

--- Ability to maintain confidentiality.

Education or Formal Training:

--- High school diploma or general equivalence diploma (GED) required.

--- Additional post-high school courses are preferred.

Experience:

--- A minimum of one year banking experience is preferred.

--- An equivalent combination of education and experience may be substituted on a year to year basis.

--- Possession of, or ability to obtain, a valid State of Colorado Drivers' License, required.

Working Conditions

Working Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. Occasional travel to conferences, meetings and branch locations, evening and weekend work should be anticipated.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 25 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Keywords: Alpine Banks of Colorado, Grand Junction , Commercial Services Specialist, Other , Grand Junction, Colorado

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