Pre-Visit Care Connector - Remote in Mountain Time Zone
Company: UnitedHealth Group
Location: Grand Junction
Posted on: May 24, 2023
Job Description:
If you are located within Mountain Time Zone, you will have the
flexibility to telecommute* (work from home) as you take on some
tough challenges. Optum is a global organization that delivers
care, aided by technology to help millions of people live healthier
lives. The work you do with our team will directly improve health
outcomes by connecting people with the care, pharmacy benefits,
data and resources they need to feel their best. Here, you will
find a culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. This--Pre-Visit Care
Connector--position is responsible for coordination of care prior
to a HouseCalls Visit to ensure the documentation of accurate and
up to date information. Care Connectors also assist with
communication to Providers (both internal and external), as well as
members and their families during and after their HouseCalls visit.
The HouseCalls Care Connectors will work in a call center
environment virtually from their own home to provide immediate care
coordination needs via telephonic incoming calls.This position is
full-time with a schedule of Monday-Friday 9:00am-5:30pm MST. It
may be necessary, given the business need, to work occasional
overtime.We offer approximately 3 weeks of training.--Training will
be conducted virtually from your home.*All Telecommuters will be
required to adhere to UnitedHealth Group's Telecommuter
Policy.Primary Responsibilities:
- Function as an advocate both pre and post HouseCalls visit
- Educates member on gaps in care and assists with scheduling
provider appointments
- Ensures documentation in EMR utilized by HouseCalls
Practitioners is up to date and accurate prior to the visit to
assist with a smooth and engaging yearly visit
- Gathers and charts demographic data from members prior to the
visit
- Completely and accurately document in patient's electronic
(UnitedHealth Care) medical record
- Provide patients and family members with education regarding
the need for follow up as appropriate
- Actively participate in organizational quality initiatives
- Demonstrates a clam, organized and courteous demeanor
telephonically to members and Practitioners
- Demonstrate a commitment--to the mission, core values and goals
of UnitedHealthcare and its healthcare delivery including the
ability to integrate values of compassion, integrity,
performanceYou'll be rewarded and recognized for your performance
in an environment that will challenge you and give you clear
direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma / GED (or higher)
- 2+ years in healthcare-related field working with medical
terminology and/or taking patients histories
- 1+ years of call center experience (Inbound and
Outbound)Preferred Qualifications:
- Bachelor's degree (or higher) in social work, licensed
practical nurse (LPN), CNA/HHA OR--High School--graduate with 3
years of experience working within the community health setting in
a health care role
- Experience working in managed care
- Bilingual fluency in Spanish and English
- Certified Nursing Assistant / Home Health Aide, or Medical
Assistant
- Ability to work with diverse care teams
- Knowledge of culture and values of communityTelecommuting
Requirements:
- Reside within Mountain Time Zone
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)Must live in a location that can receive a UnitedHealth
Group approved high-speed internet connection or leverage an
existing high-speed internet serviceSoft Skills:--
- Exhibit independent judgment with the ability to consult and
engage with other team members for improved patient outcomes.
- Telephone etiquette
- Excellent organizational skills
- Must be able and comfortable with maintaining metrics and goals
within the department--
- Must be comfortable working on the phone and multiple systems
on--the computer simultaneously while assisting members--Careers
with Optum. Our objective is to make health care simpler and more
effective for everyone. With our hands at work across all aspects
of health, you can play a role in creating a healthier world, one
insight, one connection and one person at a time. We bring together
some of the greatest minds and ideas to take health care to its
fullest potential, promoting health equity and accessibility. Work
with diverse, engaged and high-performing teams to help solve
important challenges.Colorado Residents Only: The salary range for
Colorado residents is $18.80 - $36.78.Pay is based on several
factors including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentivesAt UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission.--Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #RED
Keywords: UnitedHealth Group, Grand Junction , Pre-Visit Care Connector - Remote in Mountain Time Zone, Other , Grand Junction, Colorado
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