Pre-Visit Care Connector - Remote in Pacific OR Mountain Time Zone
Company: UnitedHealth Group
Location: Grand Junction
Posted on: March 11, 2023
Job Description:
If you are located within Pacific OR Mountain Time Zone, you
will have the flexibility to telecommute* (work from home) as you
take on some tough challenges. Optum is a global organization that
delivers care, aided by technology to help millions of people live
healthier lives. The work you do with our team will directly
improve health outcomes by connecting people with the care,
pharmacy benefits, data and resources they need to feel their best.
Come make an impact on the communities we serve as we help advance
health equity on a global scale. Here, you will find talented
peers, comprehensive benefits, a culture guided by diversity and
inclusion, career growth opportunities and your life's best
work.SMThis Pre-Visit Care Connector position is responsible for
coordination of care prior to a HouseCalls Visit to ensure the
documentation of accurate and up to date information. Care
Connectors also assist with communication to Providers (both
internal and external), as well as members and their families
during and after their HouseCalls visit. The HouseCalls Care
Connectors will work in a call center environment virtually from
their own home to provide immediate care coordination needs via
telephonic incoming calls.This position is full - time, Monday -
Friday. Employees are required to work our normal business hours of
8:00 AM - 8:00 PM.We offer approximately 4 days of training. The
hours during training will be 9:30 AM - 5:30 PM from Monday -
Friday. -Training will be conducted virtually from your home.*All
Telecommuters will be required to adhere to UnitedHealth Group's
Telecommuter Policy.Primary Responsibilities:
- Function as an advocate both pre and post HouseCalls visit
- Educates member on gaps in care and assists with scheduling
provider appointments
- Ensures documentation in EMR utilized by HouseCalls
Practitioners is up to date and accurate prior to the visit to
assist with a smooth and engaging yearly visit
- Gathers and charts demographic data from members prior to the
visit
- Completely and accurately document in patient's electronic
(UnitedHealth Care) medical record
- Provide patients and family members with education regarding
the need for follow up as appropriate
- Actively participate in organizational quality initiatives
- Demonstrates a clam, organized and courteous demeanor
telephonically to members and Practitioners
- Demonstrate a commitment to the mission, core values and goals
of UnitedHealthcare and its healthcare delivery including the
ability to integrate values of compassion, integrity,
performanceYou'll be rewarded and recognized for your performance
in an environment that will challenge you and give you clear
direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma / GED (or higher)
- 2+ years of experience in a healthcare - related field, which
includes working with medical terminology and / OR taking patients
histories
- 1+ years of call center experience (Inbound and Outbound)
- Ability to work any 8-hour shift between the hours of 8:00 AM -
8:00 PMPreferred Qualifications:
- Bachelor's Degree (or higher) in social work, licensed
practical nurse (LPN), CNA / HHA, OR High School Diploma / GED with
3+ years of experience with working within the community health
setting in a health care role
- Experience with working in managed care
- Bilingual fluency in English and Spanish
- Certified Nursing Assistant / Home Health Aide, OR Medical
AssistantTelecommuting Requirements:
- Reside within Pacific OR Mountain Time Zone
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet serviceSoft Skills: -
- Ability to work with diverse care teams
- Knowledge of culture and values of community
- Exhibit independent judgment with the ability to consult and
engage with other team members for improved patient outcomes
- Telephone etiquette
- Excellent organizational skills
- Must be able and comfortable with maintaining metrics and goals
within the department -
- Must be comfortable working on the phone and multiple systems
on the computer simultaneously while assisting members -Careers
with Optum. Our objective is to make health care simpler and more
effective for everyone. With our hands at work across all aspects
of health, you can play a role in creating a healthier world, one
insight, one connection and one person at a time. We bring together
some of the greatest minds and ideas to take health care to its
fullest potential, promoting health equity and accessibility. Work
with diverse, engaged and high-performing teams to help solve
important challenges.California, Colorado, Nevada OR Washington
Residents Only: The salary range for California, Colorado, Nevada
OR Washington residents is $18.80 - $36.78. Pay is based on several
factors including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission.Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer, -and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #YELLOW
Keywords: UnitedHealth Group, Grand Junction , Pre-Visit Care Connector - Remote in Pacific OR Mountain Time Zone, Other , Grand Junction, Colorado
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