Pre-Visit Care Connector - Remote in Pacific OR Mountain Time Zone

Company: UnitedHealth Group
Location: Grand Junction
Posted on: March 11, 2023

Job Description:

If you are located within Pacific OR Mountain Time Zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SMThis Pre-Visit Care Connector position is responsible for coordination of care prior to a HouseCalls Visit to ensure the documentation of accurate and up to date information. Care Connectors also assist with communication to Providers (both internal and external), as well as members and their families during and after their HouseCalls visit. The HouseCalls Care Connectors will work in a call center environment virtually from their own home to provide immediate care coordination needs via telephonic incoming calls.This position is full - time, Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - 8:00 PM.We offer approximately 4 days of training. The hours during training will be 9:30 AM - 5:30 PM from Monday - Friday. -Training will be conducted virtually from your home.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:

• Function as an advocate both pre and post HouseCalls visit
• Educates member on gaps in care and assists with scheduling provider appointments
• Ensures documentation in EMR utilized by HouseCalls Practitioners is up to date and accurate prior to the visit to assist with a smooth and engaging yearly visit
• Gathers and charts demographic data from members prior to the visit
• Completely and accurately document in patient's electronic (UnitedHealth Care) medical record
• Provide patients and family members with education regarding the need for follow up as appropriate
• Actively participate in organizational quality initiatives
• Demonstrates a clam, organized and courteous demeanor telephonically to members and Practitioners
• Demonstrate a commitment to the mission, core values and goals of UnitedHealthcare and its healthcare delivery including the ability to integrate values of compassion, integrity, performanceYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of experience in a healthcare - related field, which includes working with medical terminology and / OR taking patients histories
  • 1+ years of call center experience (Inbound and Outbound)
  • Ability to work any 8-hour shift between the hours of 8:00 AM - 8:00 PMPreferred Qualifications:
    • Bachelor's Degree (or higher) in social work, licensed practical nurse (LPN), CNA / HHA, OR High School Diploma / GED with 3+ years of experience with working within the community health setting in a health care role
    • Experience with working in managed care
    • Bilingual fluency in English and Spanish
    • Certified Nursing Assistant / Home Health Aide, OR Medical AssistantTelecommuting Requirements:
      • Reside within Pacific OR Mountain Time Zone
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
      • Ability to keep all company sensitive documents secure (if applicable)
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills: -
        • Ability to work with diverse care teams
        • Knowledge of culture and values of community
        • Exhibit independent judgment with the ability to consult and engage with other team members for improved patient outcomes
        • Telephone etiquette
        • Excellent organizational skills
        • Must be able and comfortable with maintaining metrics and goals within the department -
        • Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members -Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.California, Colorado, Nevada OR Washington Residents Only: The salary range for California, Colorado, Nevada OR Washington residents is $18.80 - $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, -and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #YELLOW

Keywords: UnitedHealth Group, Grand Junction , Pre-Visit Care Connector - Remote in Pacific OR Mountain Time Zone, Other , Grand Junction, Colorado