Were growing! If you are talented, self-driven, well-organized,
love people, passionate about customer service, enjoy developing
others, and youre seeking a career move that truly recognizes
individual growth and achievement, then we want to talk with
The Opportunity: Were seeking a Retail
Support Specialist to be our on-the-ground representative
and advocate in leading retail outlets, helping our retail partners
to provide the right consumer finance solutions for their
customers. We already have a partnership with these retailers, so
this position is all about support and advocacy. These are salaried
positions and also offer generous bonus potential and excellent
Who are we? At American First Finance (AFF) we
support retailers across the U.S. with consumer finance solutions
that allow their shoppers to make purchases of goods and services
when, where and how they want!
What does a Retail Support Specialist do? Our
Retail Support Specialists are high-energy,
adaptable, have great communication skills, and love working with
people, whether its partnering with Store Associates to show them
how they can grow their sales through the AFF program, or answering
in-the-moment questions that Store Associates or customers may
have. At the very core of this role, our Retail Support Specialists
develop others by building a deep knowledge of the AFF program and
effectively communicating this through impactful training of the
retailers store associates to achieve desired results while
providing exceptional customer satisfaction. This role is fast
paced, and requires an efficient, ambitious individual who is both
team-oriented and capable of working independently.
Whats on offer? In addition to joining a great
team, this is a salaried position with excellent opportunities to
earn attractive bonuses based on performance. We also offer amazing
benefits, including top-notch medical, dental and vision plans,
plus life insurance, short and long term disability protections,
pet insurance, legal insurance, paid vacation time, and much
The role in more detail...
- Professionally represent American First Finance within our
retail partners with a positive attitude and friendly yet
- Achieve Sales and Financial targets for your assigned
district/stores through proactive training and support of the
retailers sales associates.
- Provide leadership, monitoring, and various forms of training
required to ensure retailers sales associates can maximize all
potential sales opportunities while representing the AFF program
- Assist partner stores in resolving issues whether in-store
and/or over the phone.
- Assist stores in prospecting for new customer business by
telemarketing and distributing printed materials.
- Communicate and deliver various incentive programs to drive
business and partner engagement.
- Adhere to all company and partner policies and processes while
- Protect AFF assets through flawless expense management.
- Prioritize workload to provide a world-class experience to our
retailer partners and their customers.
- Demonstrate expert knowledge of AFF product and program terms
to correctly communicate when necessary to the retail stores
associates, managers, and district management.
- Perform other duties as assigned by supervisor.
What experience and skills do I need?
- A High School Diploma. Additional qualifications will be a
- A minimum of 2 years retail/management experience.
- Being bilingual in English and Spanish isnt essential but will
be a plus.
- Excellent time management, communication, and organizational
- Persuasive and goal-oriented.
- Driven individual, with Tenacity/Resilience.
- Great team player.
- Professional demeanor.
- True customer service advocate.
- Attention to details.
- Valid state drivers license and good driving record
Our Core Values
Servant Heart: Theres no place for egos here.
Customers and colleagues come first. Serving their needs and
driving their engagement is our success.
Embrace Change: Thats not fear, thats
excitement. We see change as core to our survival and our ability
to manage change as a prerequisite to new opportunities that can
allow us to learn, grow, and do more.
Walk the Talk: We do what we say we are going
to do and maintain the highest standards of performance for
ourselves and others, at all times, always doing the right
Dare to be Different: We are adaptable,
creative, and courageous, like entrepreneurs willing to take the
necessary risks to innovate and make things better. We challenge
the status quo. We seek out different ideas and perspectives as a
means of expanding our ability to think and do more.
Get Stuff Done: We do whatever it takes to get
the job done right. We inspect what we expect, take ownership of
our actions, and operate with a sense of urgency in everything we
No Drama: We control the things we can control
with a mindset to find solutions while minimizing complaint. We are
all here for the same purpose, empowered to be the best we can be
so that our purpose to deliver great products and services to more
customers can be fulfilled.
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.