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Customer Service Rep I - PHC

Company: Preferred Homecare, Inc.
Location: Grand Junction
Posted on: June 9, 2021

Job Description:

Job DescriptionThis employee is primarily responsible for accurately, thoroughly, and in a time-sensitive manner, processing patient orders and providing clear and timely communication to all stakeholders. This position is the voice of the organization as well as the primary resource for patients and physicians to obtain information and answers to questions.Responds to telephone inquiries and orders from patients and referral sourcesMay assist walk-in patients with the selection of equipment, supplies, and servicesDetermines resolution of patient and referral inquiries, questions, or concernsIdentifies concerns and ensures they are recorded in Concern Tracker system when appropriateCompletes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy and to qualify patient for servicesContacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving deliveryUnderstands and abides by Accreditation Commission for Health Care (ACHC) requirements#CSRQualificationsEducation/Experience:High School diploma or GED requiredPrefer 3-6 months experience in home health, customer service, call center, or insurance settingStrong organization and communication skillsShould have basic computer and typing skills

Keywords: Preferred Homecare, Inc., Grand Junction , Customer Service Rep I - PHC, Other , Grand Junction, Colorado

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