Lounge Server - Doubletree - Grand Junction (Grand Junction, CO)
Company: Doubletree - Grand Junction
Location: Grand Junction
Posted on: June 8, 2021
Lounge Server $9.30 per hour plus tips
The purpose of the LOUNGE SERVER is to take food, beverage and
cocktail orders according to hotel brand standards and enter those
orders quickly and with accuracy into the POS system. Coordinate
with the bartender to ensure timely service and consistently
provide the highest quality of customer service at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist and approach all guests in a sincere, courteous and
service-oriented manner, and whenever possible, goes the extra mile
to ensure total guest satisfaction.
Perform cashier duties following both Stonebridge Companies and the
Franchise standards, while ensuring quality service and guest
Thoroughly and correctly set up the server station and ensure
supplies are property stocked.
Keep station clean, set up and take down station tables
appropriately. Completes necessary side-work as per schedule.
Knowledgeable about all menu items and beverages served, their
garnish, contents and preparation methods. Can answer guest's
questions regarding such with confidence and accuracy.
Utilize suggestive selling techniques to increase check
Must complete and maintain up-to-date alcohol serving class, such
as TIPS or other state approved classes.
Adhere to all local and national liquor laws.
Check guest order prior to serving to ensure that appearance,
temperature and portions are correct.
Take order accurately and follow proper cashiering functions by
completing/closing guest checks and submitting information into POS
Follow prescribed procedures in serving liquor.
Attend meetings/training as required by management.
Must be of legal age to serve alcoholic beverages, according to
local state laws.
Maintains regular attendance, is consistently on time, and observes
prescribed work, break and meal periods in compliance with
Maintains high standards of personal appearance and grooming, which
include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties of
DESIRED COMPETENCIES, WORK SKILLS, AND
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
-Can be relied upon regarding task completion and follow up.
Keywords: Doubletree - Grand Junction, Grand Junction , Lounge Server - Doubletree - Grand Junction (Grand Junction, CO), Other , Grand Junction, Colorado
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