Medical Receptionist

POSITION SUMMARY

EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas, and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience.

Our mission is to help improve peoples lives through better vision and outstanding patient experiences.

The Clinic Experience Associate is the first point of contact for each patient coming into our clinic. This person is responsible for assisting patients in receiving services, checking in, filling out and receiving the appropriate paperwork and explaining policies. A Clinic Experience Associate is also responsible for receiving and directing patients, visitors, vendors, clients, and customers to appropriate locations and parties. This position requires a neat and professional appearance as well as excellent verbal and written communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of the position include, but are not limited to the following:

• Greet patients as they arrive at the office in a friendly and professional manner.
• Manage appointment schedule and confirm patient check in times when necessary.
• Collect payments due and explain the details of charges when necessary.
• Answer assist and direct all incoming telephone calls to appropriate parties in a professional, courteous, and timely manner.
• Communicate with Doctors and Technicians to ensure that the patients chart is complete and accurate.
• Check voicemail first thing in the morning and frequently throughout the day; accurately record messages and route them to the appropriate person.
• Answer general patient questions about their appointment and understand where to refer questions that are beyond their scope of knowledge.
• Quote and discuss appointment/procedure fees, co-pays, payment policies and financing options with patients.
• Communicate and coordinate with clinic technician staff when additional testing or a referral is required.
• Check patients in and out and schedule any needed appointments.
• Bill out visits through insurance, collect payments, and enter correct CPT/ICD-10 codes to ledger.
• Handle patient inquiries with tact, professionalism, concern, and efficiency using appropriate confidentiality measures
• Answer and explain billing related questions to patients when they present questions about statements or charges they have incurred.
• Provide administrative support when needed which may include (but is not limited to):
  • End of day reconciliation
  • Preparing accurate daily deposits
  • Opening and sorting mail
  • Preparing and scanning invoices to Accounts Payable
  • Processing referrals
• Perform other similar duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS AND ABILITIES)

• Two years of patient/customer care experience (or equivalent customer related ability)
• Proficient in Microsoft Office, specifically Word and Excel
• Excellent oral and written communication skills
• Exceptional customer relationship skills
• High School Diploma or GED highly desirable
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the job. While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

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