You bring your body, mind, heart and spirit to your work as a
Patient Service Representative.
You know how to move fast. You know how to stay organized. You
know how to have fun.
Youre great at what you do, but you want to be part of something
even greater. Because you believe that while individuals can be
strong, the right team is invincible.
SCL Health Medical Group is part of SCL Health, a faith-based,
nonprofit healthcare organization that focuses on person-centered
care. With locations throughout Colorado, Montana and Wyoming, we
offer a wide variety of primary and specialty care services.
Benefits are one of the ways we encourage health for you and
your family. Our generous package includes medical, dental and
vision coverage. But health is more than a well-working body: it
encompasses body, mind and social well-being. To that end, weve
launched a Healthy Living program to address your holistic health.
Healthy Living includes financial incentives, digital tools,
tobacco cessation, classes, counseling and paid time off. We also
offer financial wellness tools and retirement planning.
Together well align mission and careers, values and workplace.
Well encourage joy and take pride in our integrity.
Well laugh at each others jokes (even the bad ones). Well hello
and high five. Well celebrate milestones and acknowledge the value
of spirituality in healing.
Were proud of what we know, which includes how much there is to
As a PSR you need to know how to:
- Greet patients. Answer phones, take messages, return calls and
provide needed information, while documenting all phone calls
accurately and completely in the electronic medical record
- Schedule patient appointments for visits, procedures,
diagnostic tests, referrals and/or consultations.
- Register patients. Confirm, enter, and/or update all required
demographic data on patient and guarantor on registration system.
Follow procedures when identifying patients.
- Obtain copies of insurance card(s), forms of ID, and
signature(s) on all required forms. Verify information on
appropriate accounts to determine insurance coordination of
benefits, pre-certification/prior-authorization. Complete the
Medicare Secondary Payer (MSP) questionnaire when applicable.
Verify insurance to determine coordination of benefits and obtain
authorization and/or referrals as required. Screen for non-covered
services and waiver of liability (ABN) through automated screening
at time of service.
- Inform self-pay patients of liability due and prepayment
requirements. Prepare estimate of procedures, calculate advance
payment requirements on previous or bad debt and current balances.
Refer potentially eligible patients to financial counseling and/or
contract eligibility vendor(s). Refer complex or non-compliant
patient financial issues to Clinic Manager or Revenue Service
- Collect patient payments and provide accurate receipt. Post
payments in system. Reconcile receipts with cash collected and
complete required balancing forms. Document patient account notes
for all interactions/transactions.
- Maintain department and/or individual work queues and reports
- Prepare medical records for patient appointments by compiling
information from various sources to include authorizations and
non-Epic documentation. Accurately scan medical records as required
for Medical Group or specialty office.
We hire people, not resumes. But we also expect excellence,
which is why we require:
- High School Diploma or equivalent, required
- At least one (1) year of customer service experience,
- At least one (1) year of experience in a medical or related
- Knowledge of medical terminology, preferred
Your next move.
Now that you know more about being a PSR on our team we hope
youll join us. At SCL Health youll reaffirm every day how much you
love this work, and why you were called to it in the first