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Customer Service Representative - Front Desk Position

Company: Information Technology Solutions
Location: Grand Junction
Posted on: June 7, 2021

Job Description:

Customer Service Representative - Front Desk PositionFull-time position - 8:00 am -5:00 pm, Monday-FridayLocation:This is an on-premise, non-remote position located in Grand Junction, CO.Relocation assistance is not provided for this position.Summary:The Customer Service Representative is responsible for handling the front office reception and administrative duties by providing comprehensive clerical support throughout the office and the entire company. The employee will also provide accurate, friendly, and quality service to customers and clients that ITS serves.Primary Responsibilities:Answer phones and route callsOpen customer service requests using the CRM systemUpdate customer information in the CRM SystemTake and relay messagesAnswer inquiries about the companyGreet visitorsSend email and faxesCollect and distribute parcels and other mailUpdate appointment calendarsFile and Scan documentsProofread and prepare documentsRepresent ITS to customers by promoting a positive public image that aligns with the ITS core valuesPerform other duties as assignedPosition Requirements:High School Diploma or equivalent required.Prior experience in an office setting and/or customer service setting preferred.Exceptional customer service skills, organizational skills, and the ability to multi-task.Excellent verbal and written communication skills required.Strong interpersonal skills with the ability to work well independently, as well as in a team environment.Exceptional typing and computer skills required.Experience with Microsoft Office products including Outlook, Word, and Excel.Must be able to pass a background check and a drug test (including marijuana).Benefits:ITS values our employees, therefore we offer a comprehensive and competitive benefits package including:Medical insurance - premiums covered in full for employee and familyDental and Vision insurance401(k) plan with 4% company matchPaid vacation and sick leave13 Paid holidays - including a paid day off for your birthdayLife and supplemental insurance plansCompany-sponsored professional development programAbout Information Technology Solutions, Corp.ITS is an SBA certified 8(a) company dedicated to providing complete IT and Electrical Solutions. Our mission is to deliver a customer-focused, human approach to the world of technology. We offer a unique corporate culture encouraging creativity, innovation, and professional development while focusing on the importance of work-life balance.

Keywords: Information Technology Solutions, Grand Junction , Customer Service Representative - Front Desk Position, Other , Grand Junction, Colorado

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