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Guest Services Agent - Doubletree - Grand Junction (Grand Junction, CO)

Company: Doubletree - Grand Junction
Location: Grand Junction
Posted on: June 6, 2021

Job Description:

Guest Service Agent - Hotel Front Desk $12.75 per hour.

Guest Service Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • -Provide Distinguished Hospitality that aligns with the pillars our mission statement.

  • -Operate reservation, property management and credit card systems, following all safety and security procedures.

  • -Maintain accurate cash sheet. Responsible for cash drawer balancing.

  • -Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.

  • -Know emergency procedures and how to respond.

  • -Never say a guest's room number or personal information out loud.

  • -Be knowledgeable of hotel promotions.

  • -Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.

  • -Complete daily reports, audits correspondences etc. as required by your shift.

  • -Keep lobby and office area clean at all times,

  • -Set wake-up calls as dictated by your shift.

  • -Lock and secure area if leaving the front desk.

  • -Create incident reports for guest injuries / issues when required.

  • -Ensure all calls are answered timely and in a "scripted" manner.

  • -Take and record reservations with accuracy. Confirm as requested.

  • -Resolve guest complaints to exceed expectations.

  • -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.

  • -Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.

  • -Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Keywords: Doubletree - Grand Junction, Grand Junction , Guest Services Agent - Doubletree - Grand Junction (Grand Junction, CO), Other , Grand Junction, Colorado

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