Billing Office Customer Service Representative

Primary Care Partners has an opening for a full-time Billing Office Customer Service Representative. This position is responsible for customer service, patient account management, posting patient payments.

The starting pay for this position is $15.50.

Completed applications must be received by 5 p.m. on June 1, 2021. Cover letters and resumes are not accepted.

The right candidate will be responsible for:

Patient customer service for telephone and in-person

• Taking up to 40 calls per person per day
• Helping patients understand their statements, deductibles, copays, coinsurances
• Taking payments over the phone
• Processing credit card payments in Phreesia
• Mailing patient documents
• Front office receptionist support
• Support other staff in billing for back up or projects

Accurate guarantor demographic and insurance information

• Creating accounts for new patients
• Verifying patient insurance eligibility via insurance websites or calling patients
• Adding/Removing insurance from account
• Validating and Verifying insurance information
• Emailing to appropriate team if claim needs to transferred to insurance

Payment and adjustment posting

• Posting patient payments
• Posting payments collected at front offices
• Reviewing accounts for credits, moving credits to balances on accounts and issuing refunds to patients and insurance companies
• Reviewing accounts for small, uncollectable balances and making adjustments as necessary

We offer excellent benefits including Medical, Dental, Vision, Paid Time Off, 401K, Employee Assistance Program, competitive wages, a friendly work environment, and more. Applications are available at www.pcpgj.com. Please send the completed Primary Care Partners application specifying which position you are applying for to P.O. Box 10700, Grand Junction, CO 81502 Attn. Human Resources or email your application to hr@pcpgj.com. We do a background check and a drug screen for all applicants.