Customer Experience Representative
Company: Enterprise Rent-A-Car
Location: Grand Junction
Posted on: June 6, 2021
Job Description:
The Customer Experience Representative
(CXR) provides superior, friendly, and efficient transactions and
offering company approved services and products to provide a
positive experience for all customers. This position also
facilitates the rental process through verification and
documentation of all necessary driver information to provide for an
efficient and timely rental and return experience.
This position is scheduled to work
Thursday-Monday 7:30pm-12:30am and offers targeted compensation of
$20.42 per hour.
For additional information on this or any
other department or division as well as career resources to help
you apply for this posting, visit on the Hub.
- Meet and greet customers in a professional, friendly, and
timely manner
- Provide superior, efficient customer service by understanding
and communicating rental terms and conditions, vehicle features and
other services which includes offering optional protection
products, upgrades, fuel options and other additional
equipment
- Offer additional customer assistance by offering directions,
maps, local area information, and appropriate service
information
- Answer incoming calls for reservations, rate quotes, general
questions, provide information and resolution for customers, other
branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous
calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any
required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job
training and development opportunities and any company sponsored
classroom training
Equal Opportunity
Employer/Disability/Veterans
-
Must be at least 18 years old
-
High school diploma or GED equivalent
required, somecollegepreferred
-
Must have at least 1 year prior customer
service retail or administrative support experience
-
Must have a valid drivers license with no
more than 2 moving violations and/or at-fault accidents on driving
record in the past 3 years
-
No drug or alcohol related conviction on
driving record in the past 5 years
-
Must be authorized to work in the United
States and not require work authorization sponsorship by our
company for this position now or in the future.
- Must be willing to work outside in all seasons and weather
conditions
- Must be willing to accept starting wage of $20.42/hour
- Apart from religious observation, must be able to work
Thursday-Monday 7:30pm-12:30am
Keywords: Enterprise Rent-A-Car, Grand Junction , Customer Experience Representative, Other , Grand Junction, Colorado
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