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Inside Sales Parts Expert

Company: TRANSWEST
Location: Grand Junction
Posted on: June 6, 2021

Job Description:

Job Title: Inside Sales Parts ExpertShift: full-time, daysWages: $16.00 to $24.00/hrBenefits: Health Insurance AvailableHow to Apply: online applicationAs an Inside Sales Parts Expert you will be responsible for theretail, commercial and industrial sales of transportation products andservices to retail customers and the Service Department. The PartsExpert must be a good steward, cross sell departments,utilize and manage all company resources, meet departmental objectives andbe above all reproach.We offer a full benefits package including medical, dental, life,disability insurance, 401(K), HSA match, FSA, paid time off and anemployee car discount program for eligible employees.ESSENTIAL DUTIES andRESPONSProvide elite customer service by assisting customers promptly and courteouslywith their purchases and efficiently processing of their orders.Greet and receives customers in a welcoming manner.Listen, exhibit energy and project a genuine willingness to assist.Effectively communicate with clientele to ensure objective, ask pertinentopen-ended questions and provide information to assist customer.Effectively communicate with technicians and retail customer to ensure correctpart is ordered.Provide prompt, courteous and accurate service to customers face-to-face.Drives sales through engagement of customers, suggestive selling, andsharing product knowledge.Be processed focus and record departmental data; i.e. lost sales.Answer telephones professionally and pleasantly.Follow-up on customer orders and resolve problems to the customerssatisfaction.Communicate often and timely with customer and associates.Communicate, resolve problems, handle conflict and make effective decisions.Effectively communicate to customers any relevant policies and/or proceduresregarding purchases, returns, credit terms, etc.Directs customers through the facility by escorting them.Maintain familiarity with all inventory products and merchandising programsand ordering systems.Data entry and retrieval on computer system, including entering of customerorders, branch transfers, obtain quotation information, inventoryinformation, pricing.Utilize and maintain parts technical resources with most current information.Understand dealership credit policies.Set an example of professionalism and positive attitude including a neat,orderly, safe work environment.Assist in maintaining acceptable appearance and safe of facility,straightening, cleaning counter area and retail zoneAll other duties as assigned by the manager.WORK ENVIRONMENT and PHYSICALABILITIES:Activities require a full range of body motion including handling andlifting, manual and finger dexterity and eye-hand coordination.The position may require standing, balancing, bending or stooping forprolonged periods of time.Occasionally lifts and carries items weighing up to 80 pounds.The position requires corrected vision and hearing within normal range.Requires the ability to work under stressful conditions or irregular hours.Require lift trucks certification and basic knowledge of warehousingequipment.REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE and SKILLS:High school diploma or equivalent.Valid Drivers License and MVR in good standing.Direct industry experience selling medium and heavy-duty truck parts throughdistribution and/or directly to the end user.Knowledge of computers is a must.Knowledge of diesel engines, gas engines, drive train, and suspensions.Excellent verbal and communication skills.Provide outstanding customer service.Detail oriented.Ability to understand vague and implicit instructions and react favorably inall work situations.They must be mentally adaptable and flexible in dealing with a variety ofpeople and may be frequently called upon to handle difficult situations.Able to resolve problems, handle conflict and make effective decisions underpressure. They must have a long attention span in order to listen to people,perceive the real problems and bring issues to a successful conclusion.Have the abi
Associated topics: agent, dealer, inbound, insurance, market, sales, telemarketer, telephone, telesales, vacation

Keywords: TRANSWEST, Grand Junction , Inside Sales Parts Expert, Other , Grand Junction, Colorado

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