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Field Service Representative

Company: Orion Talent
Location: Grand Junction
Posted on: June 6, 2021

Job Description:

Our client is an innovative medical technology company that enables healthier lives everywhere, every day. Specializing in Breast & Skeletal Health, Diagnostics and GYN Surgical Solutions since 1985, the company's clinical products allow doctors to detect, diagnose and treat illnesses and other health conditions earlier and better. As a technology leader in medical products that support women?s health and well-being, Hologic develops products that save lives every day. Position: Field Service Engineer Location: Grand Junction CO The position involves working at customer sites to install, calibrate, repair, troubleshoot and maintain medical systems at customer sites. The position requires diversified knowledge of mechanical, electrical and computing principles. General responsibilities include working on the mechanical, electrical and computer components of systems, involvement in installations, calibrations, repairs, troubleshooting and maintenance of installed products and participating in technical reviews. Summary of Duties and Responsibilities Responsible for the installation and service of products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software Establish and maintain a high level of customer satisfaction with products, support and Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of Complete and submit all required paperwork on time and Train customers on the basic operation and use of equipment Provide feedback to the District Manager concerning product performance anomalies encountered in the field and make recommendations for service improvements. Provide support at conventions, trade shows and customer Provide pre and post-sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as Manage inventory, keep accurate records, and return unused and failed parts Promote service contract offerings and assist the local Service Sales Specialist in selling service Manage the assigned territory in an organized Perform PM?s on time, provide expeditious on-site response and minimize equipment Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. Qualifications Must be a self-starter, able to travel and work independently with minimal Must be capable of multi-tasking, setting priorities and scheduling work Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments. Willing to work flexible hours and overtime on short Must have reliable transportation, possess a valid driver?s license, and carry adequate auto High degree of mechanical Excellent communication skills, both written and verbal, are Salary/Benefits: Candidates for this role typically make over $75,000 in their first year, which hinges on interview, background and experience. The role includes a car allowance and mileage will be paid for time spent in the field. Full medical and dental coverage will be provided along with a 401(k) with matching contribution, discounted stock purchase plans, wellness stipends, three weeks paid time off, seven sick days, 11 paid holidays and much much more!

Keywords: Orion Talent, Grand Junction , Field Service Representative, Other , Grand Junction, Colorado

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