The Counter Sales Representative is an essential member of the
airport location team and is the brand ambassador, providing the
fastest, easiest, and most valued experience to our customers. The
Counter Sales Representative provides attentive, courteous service
to understand the customer's travel needs, promote Hertz's products
and services and resolve issues.
+ Provide world class customer service by managing the rentals
and returns process, in compliance with Hertz's policies and
+ Personally welcome customers using with a pleasant greeting,
assist in answering questions in a friendly manner
+ Resolve customer issues and concerns professionally using
effective customer service techniques
+ Effectively communicate and offer ancillary products and
services to enhance customer's travel experience
+ Emphasis on selling and revenue maximization on core products
such as, but limited to, options to waive customer's responsibility
of damage, fuel options and vehicle upsells
+ Answer telephone calls in a timely manner in accordance with
best practices and policy standards
+ Liaise with various Hertz departments
+ Achieve personal sales goals while supporting the goals of the
+ Answer questions and provide directions in a courteous and
+ Qualify and process customer rentals with accuracy and
attention to detail
+ Accurately record the customer's information to complete the
rental record and maintain all paperwork associated with the
+ Maintain appearance appropriate for providing best in class
customer service in accordance with established guidelines
+ Drive continuous improvement by communicating customer
feedback to team and engaging in action planning to improve
operational performance and customer satisfaction
+ Keep work area organized and free of clutter
The hourly rate for this position is $13.50
*SIGN ON BONUS* UP TO $500!
Our competitive compensation package for this role may include
eligibility for the following:
+ Performance based incentives
Voluntary Benefits include but not limited to; 401K Retirement
with a company match, Paid Time Off, Medical, Dental, and Vision
Insurance, Paid Parental Leave, Pet Insurance, Employee Wellness,
Life Insurance, and Employee Rental Discounts
Passion for customer service and attention to detail - Goes the
Proven strong sales and closing skills and the ability to
friendly, engaging manner
Motivated to achieve and exceed targeted goals
Strong computer proficiency, including typing skills and the
ability to navigate through multiple computer systems
Proficiency in English
Must be able to:
+ Demonstrate good communication skills both written and oral.
Communicate in English clearly and proficiently. Candidates fluent
in other languages are encouraged to apply.
+ Have the competitive drive and confidence to succeed in a
+ Work in a fast paced environment with a variety of tasks.
Excellent organizational and time management skills.
+ Demonstrate sales, professionalism and interpersonal
+ Show a high level of ownership, accountability and
+ Show proven experience of working well within a team.
+ Work flexible shifts including weekends and holidays; and work
overtime as required.
+ Work outdoors during all weather conditions.
+ Stand for long periods of time.
Applicant must possess all hearing, speaking and communicating
capabilities necessary to complete the responsibilities detailed
above. The essential functions of this position include, but are
not limited to, the following such as sitting, standing, speaking,
hearing, writing, typing, filing, seeing, and reading. Knowledge of
equipment operation such as computer terminal, telephone,
calculator, and fax machine is required.
Hertz is a Drug Free Workplace. All employment is contingent on
the successful completion of a background screen and a 4-panel drug
Hertz is an equal opportunity affirmative action employer and
administers all personnel practices without regard to race, color,
religion, sex, age, national origin, sexual orientation, gender
identity or expression, marital status or domestic partnership
status, disability, protected veteran status or military status,
genetic information, or any other category protected under
applicable law. Hertz is committed to taking affirmative steps to
promote the employment and advancement of minorities, women,
persons with disabilities and protected veterans.