Lounge Supervisor - Doubletree - Grand Junction (Grand Junction, CO)
Company: Doubletree Grand Junction
Location: Grand Junction
Posted on: June 5, 2021
Lounge Supervisor The purpose of a LOUNGE SUPERVISOR is to
monitor staff performance to ensure guest satisfaction through
delivery of prompt, courteous service in accordance with brand
standards while maintaining safe and profitable operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES: -Performs shift opening and
closing duties in accordance with manager's checklist. -Initiates
guest interaction through seeking and soliciting feedback from
guests, implementing service recovery tools when necessary.
-Properly executes revenue and check control procedures on shift.
-Assists manager to select, train and deliver on-going performance
feedback to associates to ensure brand standards are met and guest
satisfaction goals are met and/or exceeded. -Utilizes all tools for
running shift, (e.g., schedules, floor plans, reservations, checks,
daily server checklist). -Conducts daily pre-shift meeting with
staff to communicate specials, hotel occupancy, guest satisfaction
scores, reservations and staff or service concerns. -Promptly
resolves issues such as call outs, last minute bookings, food &
beverage inventory, delayed ticket times or any other daily
concerns that may arise. -Ensures compliance with all State and
County liquor laws. -Monitors floor volume at all times and assist
with greeting, serving and kitchen communication as needed to
ensure adequate coverage and guest satisfaction. -Assist in the
setting up, running, tearing down, weighing in and closing
paperwork for banquet bars. -Act as Manager on Duty as needed.
-Assist restaurant and culinary team as needed to ensure the
success of both the restaurant and the lounge. -Maintains a safe
and sanitary work environment for all associates and guests.
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
standards. -Maintains high standards of personal appearance and
grooming, which include compliance with the dress code. -Performs
any other duties as requested by supervisor. Reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform the essential duties.
Keywords: Doubletree Grand Junction, Grand Junction , Lounge Supervisor - Doubletree - Grand Junction (Grand Junction, CO), Other , Grand Junction, Colorado
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