Lounge Supervisor - Doubletree - Grand Junction (Grand Junction, CO)

Company: Doubletree Grand Junction
Location: Grand Junction
Posted on: June 5, 2021

Job Description:

Lounge Supervisor The purpose of a LOUNGE SUPERVISOR is to monitor staff performance to ensure guest satisfaction through delivery of prompt, courteous service in accordance with brand standards while maintaining safe and profitable operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: -Performs shift opening and closing duties in accordance with manager's checklist. -Initiates guest interaction through seeking and soliciting feedback from guests, implementing service recovery tools when necessary. -Properly executes revenue and check control procedures on shift. -Assists manager to select, train and deliver on-going performance feedback to associates to ensure brand standards are met and guest satisfaction goals are met and/or exceeded. -Utilizes all tools for running shift, (e.g., schedules, floor plans, reservations, checks, daily server checklist). -Conducts daily pre-shift meeting with staff to communicate specials, hotel occupancy, guest satisfaction scores, reservations and staff or service concerns. -Promptly resolves issues such as call outs, last minute bookings, food & beverage inventory, delayed ticket times or any other daily concerns that may arise. -Ensures compliance with all State and County liquor laws. -Monitors floor volume at all times and assist with greeting, serving and kitchen communication as needed to ensure adequate coverage and guest satisfaction. -Assist in the setting up, running, tearing down, weighing in and closing paperwork for banquet bars. -Act as Manager on Duty as needed. -Assist restaurant and culinary team as needed to ensure the success of both the restaurant and the lounge. -Maintains a safe and sanitary work environment for all associates and guests. -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. -Maintains high standards of personal appearance and grooming, which include compliance with the dress code. -Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

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