Service Desk Analyst, IT, Full-Time

Company: Community Hospital
Location: Grand Junction
Posted on: June 5, 2021

Job Description:

The Job: The IT Service Desk team serves as a first point of contact and a primary source of resolutions and expertise for all the organization's internal technology needs. In addition to managing internal support requests, a Service Desk Analyst is a key contributor to a steady stream of enterprise level project work that supports the company.

Work Schedule: Full Time

Location: Community Hospital

Responsibilities:

• Serve as a first point of contact for all internal technology needs and issues, resolving a large percentage without escalation while providing excellent customer service.
• Consistently, accurately, and in a timely fashion record all service requests and issues in the Service Desk ticketing system, triaging tickets to other members of the IT team when necessary or appropriate.
• Provide hardware and software support for both onsite and offsite employees, including PC's, Smartphones, printers, A/V equipment, and associated accessories.
• Must be able to demonstrate the ability to work effectively with a team and independently with excellent written and verbal communication skills; excellent analytical and organizational skills with the ability to identify priorities correctly in a high volume workload environment.
• Demonstrates experience and strong proficiency supporting Microsoft technologies with a knowledge of ITIL and ITSM concepts.
• Strong aptitude for learning and diagnosing software and hardware problems.

Requirements:

• Associates Degree (Bachelors Degree preferred) in information technology or related field with at least two (2) years of related experience with experience OR equivalent combination of education and experience.
• Supporting end-users in a Windows environment; Active Directory (AD) preferred; with a knowledge of Visual Basic and PowerShell scripting languages

This position's pay range is: $15.42 to $21.59 per hour, depending on education and experience.

Discretionary bonuses, relocation expenses, merit increases, market adjustments, recognition bonuses and other forms of discretionary compensation may be paid to eligible employees based upon organizational and individual performance.

Benefits:

Employees are eligible to participate in an attractive benefits package including medical, dental, vision, paid time off, education assistance, 403(b) with employer matching, and more. Eligibility is based on employment status. Details regarding specific benefit you may be eligible for will be discussed during the hiring process.

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Keywords: Community Hospital, Grand Junction , Service Desk Analyst, IT, Full-Time, Other , Grand Junction, Colorado