Customer Service & Sales Assoc

Company: Hertz
Location: Grand Junction
Posted on: June 5, 2021

Job Description:

Job Description General ResponsibilitiesThe Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues.Responsibilities:Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and proceduresPersonally welcome customers using with a pleasant greeting, assist in answering questions in a friendly mannerResolve customer issues and concerns professionally using effective customer service techniquesEffectively communicate and offer ancillary products and services to enhance customers travel experienceEmphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsellsAnswer telephone calls in a timely manner in accordance with best practices and policy standardsLiaise with various Hertz departmentsAchieve personal sales goals while supporting the goals of the teamAnswer questions and provide directions in a courteous and expeditious mannerQualify and process customer rentals with accuracy and attention to detailAccurately record the customer's information to complete the rental record and maintain all paperwork associated with the rentalMaintain appearance appropriate for providing best in class customer service in accordance with established guidelinesDrive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfactionKeep work area organized and free of clutterThe hourly rate for this position is $13.50SIGN ON BONUS UP TO $500Our competitive compensation package for this role may include eligibility for the following:Performance based incentivesVoluntary Benefits include but not limited to; 401K Retirement with a company match, Paid Time Off, Medical, Dental, and Vision Insurance, Paid Parental Leave, Pet Insurance, Employee Wellness, Life Insurance, and Employee Rental Discounts Essential RequirementsProfessional Experiences: Passion for customer service and attention to detail Goes the extra mileProven strong sales and closing skills and the ability to friendly, engaging mannerMotivated to achieve and exceed targeted goalsKnowledge: Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systemsProficiency in EnglishMust be able to:Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.Have the competitive drive and confidence to succeed in a commission-based environment.Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.Demonstrate sales, professionalism and interpersonal skills.Show a high level of ownership, accountability and initiative.Show proven experience of working well within a team.Work flexible shifts including weekends and holidays; and work overtime as required.Work outdoors during all weather conditions.Stand for long periods of time.Physical Requirements:Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above.The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required. Hertz is a Drug Free Workplace. All employment is contingent on the successful completion of a background screen and a 4-panel drug screen.Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Keywords: Hertz, Grand Junction , Customer Service & Sales Assoc, Other , Grand Junction, Colorado