PBX Operator

Company: Aspen Valley Hospital
Location: Grand Junction
Posted on: October 15, 2020

Job Description:

Job Summary:

Operates hospital PBX (switchboard), routes calls to appropriate party, announces appropriate overhead pages to staff. Initiates telephone referrals to the appropriate person or department. Makes announcements as outlined in the Emergency Response / Fire / Disaster plans for Aspen Valley Hospital. Assists Medical Records Department with tasks as switchboard duties allow, such as assembly of records, sorting of loose materials and/or scanning of documents. Completes other tasks for department as requested. Displays courtesy and efficiency in promptly answering and routing telephone calls Responds to emergency response situations promptly and efficiently to ensure all communication procedures are executed as required Triages calls requesting connection to patient care units to minimize intrusion on clinical units Announces overhead pages in clear and concise manner, striving to limit such pages when able Assists with medical record department functions such as assembly and scanning SERVICE EXCELLENCE/CUSTOMER SERVICE Demonstrates purposeful service excellence through exceeding patient and coworker expectations. Represents the department/hospital as a dedicated, courteous, and responsive employee COMPLIANCE WITH RULES, REGULATIONS AND POLICIES Records pertinent documentation in accordance with regulatory requirements, professional standards and hospital policy. Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security. Follows Hospital compliance plan and policies, including the Code of Conduct. Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.) UNIT SPECIFIC DUTIES & RESPONSIBILITIES / DAY TO DAY OPERATIONS Answers all incoming external and internal calls in friendly and courteous tone Understands and executes all emergency response plans for communications Picks up, assembles, and scans discharged medical records; performs release of information duties Greets physicians, staff, and public as medical record department representative Coordinates the paper deficiency process for physicians and providers PROFESSIONALISM Demonstrates responsibility and accountability for own professional decision making and professional growth. Participates and contributes to departmental meetings and activities. POPULATION SPECIFIC CRITERIA Demonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges. Able to state his/her duties during a code pink drill. CORE VALUES

Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients' expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient's safety above all else.

Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability:takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity:is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values

KNOWLEDGE, SKILLS & ABILITIES

EDUCATION/EXPERIENCE REQUIREMENTS

* High School Graduate or GED equivalent preferred

LICENSE/REGISTRATION/CERTIFICATIONS

* None required

KNOWLEDGE AND SKILL REQUIREMENTS

* Ability to concentrate and show attention to detail

* Relatively high degree of analytical abilities

* Strong interpersonal skills required

* Ability to work independently

* Multi-tasking skills required

* Ability to use computer and programs

LANGUAGE SKILLS

* Ability to read and communicate effectively in English

* Spanish preferred

WORKING CONDITIONS

* Normal patient care environment with little exposure to excessive noise, dust and temperature

* May be exposed to communicable diseases through normal or careless performance of responsibilities

* May be exposed to mechanical dangers associated with mechanical devices

* May be exposed to stressful situations

Keywords: Aspen Valley Hospital, Grand Junction , PBX Operator, Other , Grand Junction, Colorado