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Front Desk Customer Service Associate - Grand Junction, CO

Company: ICON Eyecare
Location: Grand Junction
Posted on: March 31, 2019

Job Description:

We're growing our team of Clinic Experience Associates (Front Desk Customer Service) in Grand Junction, Colorado, and we're looking for an elite professional who wants to make excellence happen every day! Do you love what you do and excel in customer service environments? Here at ICON Eyecare, we are passionate about making a difference in the lives of our patients by helping people see more clearly and providing concierge-level ophthalmology services. As Colorado's premier Center of Excellence in eye care, we lead the way by providing an extraordinary patient experience while fostering a culture of above-the-line thinking and discipline. Our team members thrive on wowing the world in a fast-paced, results-oriented environment that nurtures success. You bring your passion and care-to-win-attitude, and we'll provide the training. Our Clinic Experience Associates are the first point of contact for each patient coming into our clinic. This person is responsible for assisting patients in receiving services, checking-in, filling out appropriate paperwork and explaining policies. Clinic Experience Associates are also responsible for receiving and directing patients, visitors, vendors, clients, and customers to appropriate locations and parties. This position requires a neat and professional appearance as well as excellent verbal and written communication skills. Want to learn more, or know someone who would be an excellent fit? Visit our website and reach out ot us today! Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Greet patients as they arrive at the office in a friendly and professional manner. Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner. Check voicemail first thing in the morning and frequently throughout the day; accurately record messages and route them to the appropriate person. Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge. Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients. Check patients in and out and schedule any needed appointments. Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger Assist with end of day counts and prepare accurate daily deposits Provide administrative support when needed Perform other similar duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities) Two years of patient/customer care experience (or equivalent customer related ability) Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint Excellent oral and written communication skills Exceptional customer relationship skills High School Diploma or GED Highly Desirable Proficiency in a second language highly desirable (Spanish preferred) Employment Type: Full Time Years Experience: Less than 1 year

Keywords: ICON Eyecare, Grand Junction , Front Desk Customer Service Associate - Grand Junction, CO, Hospitality & Tourism , Grand Junction, Colorado

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