Retail Store Manager
Location: Grand Junction
Posted on: May 7, 2022
Job DescriptionCompany Description
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employment ecosystem. Therefore, we have dedicated this job posting
to individuals coming from the following communities: Refugee,
Neurodivergent, Single Parent, Blind or Low Vision, Ethnic
Minority, and the Previously Incarcerated.
If you identify with any of the following communities do not
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opportunity is not the right fit for you.
Company Name: SpectrumJob Description
JOB SUMMARYThe Spectrum Store Manager is responsible for building a
highly successful sales, retention and customer care culture inside
their store. Actively and consistently supports efforts of their
team to engage customers in a retail environment and drives the
sale of Charter product and services. Consistently demonstrates
solid leadership and coaching skills to create a motivated work
environment where employees can excel.
MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support
all efforts to simplify and enhance the customer experience.In
partnership with their manager, leads a team of focused sales
professionals, motivating and engaging them to meet and exceed
their sales goals and customer care metrics, while delivering a
clean, organized and fully operational retail experience for all
customers and employees.
Ensures sales teams are retaining customers through positive
customer relationship building, diffusing customer escalations,
utilizing effective listening skills and probing techniques to
overcome objections and save/upgrade customers.
Ensures their Store meets Spectrum brand expectations and that a
thriving culture of customer care exists at all locations within
their span of control.
Utilizes effective assessment skills to continually inspect
everything from the sales behaviors to the product knowledge of
their teams and partners with management on change efforts as
Proactively identifies issues, builds action plans and seeks
opportunities to grow their business and increase customer
Works with their manager to provide subject matter expertise on all
store functions, as well as the Spectrum Store Customer Experience
(SSCE), Spectrum products, pricing plans, promotions, service
features and visual standards, as well as those of competitors.
Consistently meets or exceeds operational standards, including
store appearance, inventory and appropriate levels of staffing,
while minimizing or eliminating losses to the company in their
Partners with their manager to build employee engagement and high
performing teams by recruiting, training and retaining the best
talent within their span of control.
Provides daily coaching and directions to their team via multiple
forums; one-on-ones, team huddles and department meetings.
Creates an environment of continuous learning, role playing and
development where employees are able to enhance their skills and
maximize their potential and success through coaching, training,
and objective performance management, including the progressive
Maintains solid working relationships with management, the
operations team and peers, working as a team to build a culture of
Implements and enforces the cash management policy and completes
timely audits of their Spectrum store.
In alignment with their manager, provides guidance, monitors and
manages the enforcement of all company policies and procedures.
Provides management with frequent updates about key events in their
Assists with Store Manager functions and performs other duties as
requested by management.
REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to
read, write, speak and understand EnglishAbility to build good
partnerships within all areas of the organization by exhibiting
solid interpersonal leadership, influencing and presentation
skillsSignificant time working inside a destination-style shopping
environmentProven ability to lead others and motivate them to
succeed in a goal and incentive based work environmentDisplays
passion for delivering a great customer experience during multiple
roles in their careerHigh comfort level with personal technology,
such as mobile devices and personal video platformsValid driver's
license and ability to meet Charter's motor vehicle
Required EducationBachelor's Degree or equivalent work
Related Work ExperienceManagement experience; 1+
yearsTelecommunications/wireless experience; 1-3
yearsSales/Customer Service experience; 3-5 years
PREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to
make qualitative judgmentsSome experience in implementing sales
training and employee development programsSome knowledge of
identifying trends, risks and communicating those to management
WORKING CONDITIONSRetail environmentExposure to moderate noise
levelWork hours and travel to other locations as business needs
dictateHandle a physically demanding job, lifting up to 35
lbs.Ability to stand for prolonged periods of timeProfessional
attire and appearance
PHYSICAL AND MENTAL REQUIREMENTSMental RequirementsAbility to
communicate with employees and customers in person, on the phone,
and by written communication in a clear, straight-forward and
professional mannerDetail oriented and a good problem
solverKnowledge and ability to use computer and software
applicationsAbility to prioritize, organize, manage multiple
tasks/projects and handle change effectively
Keywords: Humanity, Grand Junction , Retail Store Manager, Hospitality & Tourism , Grand Junction, Colorado
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