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Airline Customer Service /Ramp Service Agent

Company: Trego Dugan Aviation
Location: Grand Junction
Posted on: April 8, 2021

Job Description:


General Purpose of Job:This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.Essential Duties and Responsibilities:The ideal candidate must be people oriented, highly motivated with a positive and friendly attitudeProcessing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seatsProviding information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangementsHandling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriateEnsures FAA, Airline, and airport regulations are followedEnforces safety/security measures and protects sensitive zonesAssists Customers with special needs, i.e., Customers who need assistance in boardingLoading and uploading baggage on and off the aircraftMarshaling in the planes and pushing back the aircraftExcellent communication skillsMust be well groomed and physically fitWork in extreme outdoor conditionsAbility to push/pull/lift 70 lbs. on a continuous basisAble to read and write English; bilingual skills a plusAbility to work efficiently under time constraintsMust be available to work varied hours including swing and graveyard shifts plus weekends and holidaysOther duties as assigned by the Station LeaderMust be 18 years or olderMust pass a ten (10) year background check and pre-employment drug testMust have authorization to work in the U.S. as defined in the Immigrations Act of 1986Able to attend required training Valid Driver's licenseCompetency/Behavioral Requirements:Be pleasant with others on the job and display a good-natured, cooperative attitudeBe reliable, responsible, and dependable, and fulfill obligations.Attention to DetailMaintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situationsAccept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplaceWillingness to take on responsibilities and challengesBe sensitive to others' needs and feelings and be understanding and helpful on the jobAbiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things doneBe persistence in the face of obstaclesPhysical Demands:Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.Work Environment: Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. Other Requirements and Qualifications:Education: High School diploma or equivalentExperience: Minimum one (1) year Customer Service experience or the equivalent in related training and/or experienceKnowledge: Possess basic computer skills with the ability to type 25 wpmPosition from which an employee could be promoted into this position: Aircraft Cleaner, Ground Operations AgentMUST BE ABLE TO WORK EARLY MORNINGS, LATE NIGHTS, WEEKENDS (SATURDAY/SUNDAY) AND HOLIDAYS

Keywords: Trego Dugan Aviation, Grand Junction , Airline Customer Service /Ramp Service Agent, Hospitality & Tourism , Grand Junction, Colorado

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