Operations Manager
Company: La Quinta Grand Junction - Airport
Location: Grand Junction
Posted on: May 24, 2023
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Job Description:
Highgate HotelsHighgate is a leading real estate investment and
hospitality management company widely recognized as an innovator in
the industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. Quinta Grand Junction - Airport2761
Crossroads BoulevardGrand Junction, CO 81506OverviewThe Operations
Manager is responsible for planning and directing operations to
improve productivity and efficiency.ResponsibilitiesAssist the
Director and Assistant Director of Front Office with managing the
Front Office operation; in addition to providing support to other
departments in the hotel (F&B, Housekeeping and
Engineering)Provide strong lobby presence to assist front desk
agents and guestProvide all aspects of shift coverage in F&B
operations as neededBalance the hotel room type inventoryEnsure all
areas of the lobby, Mezzanine level and F&B operations are
functioning to Paramount standards (e.g. cleanliness, guest only in
authorized areas, bathroom cleanliness, outdoor cleanliness and
conditions, elevator cleanliness and functionality, Signage
standards)Monitor and action Nor 1 upsell programHandle guest''s
special requests and customer complaints during shift.Perform all
other front desk duties and vestigate and handle complaints,
disturbances, emergencies, etc. during shiftManage Employee
Payroll, track attendance ADP, time edits, and conduct call-arounds
for OT as neededCoach, train, counsel hourly associates and
administer discipline as neededPerform some Night Audit functions,
able to review all Night Audit related functions and able to
produce Night Audit reports.Prepare, copy, and distribute reports
as required.Handle special guest requests.Attend and contribute to
periodic meetings to maintain favorable working relationships among
employees and promote maximum morale, productivity, and
efficiency.Attend all hotel required meetings and
trainings.Participate in M.O.D. coverage as required.hourly rate
$18.00QualificationsAt least 5 years of progressive experience in a
hotel or related field; or a 2-year college degree and a minimum of
3 years of progressive experience in a related field; or a 4-year
degree and a minimum of 1 year of progressive experience in a
related field.Previous supervisory responsibilitiesMust be
proficient in Windows, Company approved spreadsheets and word
processing.Long hours sometimes required.Sedentary work, exerting
up to 10 pounds of force occasionally and/or negligible amount of
force frequently or constantly to lift, carry, push, pull or
otherwise move objects.Must be able to effectively communicate both
verbally and written, with all level of employees and guests in an
attentive, friendly, courteous and service oriented manner.Must be
effective at listening to, understanding, and clarifying concerns
raised by employees and guests.Must be able to multitask and
prioritize departmental functions to meet deadlines.Approach all
encounters with guests and employees in an attentive, friendly,
courteous and service-oriented manner.Maintain regular attendance
in compliance with Highgate Hotel Standards, as required by
scheduling, which will vary according to the needs of the
hotel.Maintain high standards of personal appearance and grooming,
which include wearing ply with Highgate Hotel Standards and
regulations to encourage safe and efficient hotel
operations.Maximize efforts towards productivity, identify problem
areas and assist in implementing solutions.Must be effective in
handling problems, including anticipating, preventing, identifying
and solving problems as necessary.Must be able to understand and
evaluate complex information, data, etc. from various sources to
meet appropriate objectives.Must be able to maintain
confidentiality of information.Perform other duties as requested by
managerhourly rate $18.00
Keywords: La Quinta Grand Junction - Airport, Grand Junction , Operations Manager, Executive , Grand Junction, Colorado
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