Convention Services Manager - Salary
Company: Doubletree - Grand Junction
Location: Grand Junction
Posted on: March 15, 2023
Grand Junction, Colorado
$45,000 - $50,000 annually
The purpose of a Conference Services Manager is to plan, manage and organizethe in-house detailsfor large group and convention bookings (i.e. guest rooms, menus, themes,set-up, etc.).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Participateinnegotiatingmeetings/functions, rooms, rates and all related requirements. Ensure maximizationof room and meeting space, revenues and profits, while delivering aquality guest experience.
-Create and communicateevent resumes. Recommend and implement proceduralchanges and performs as team leader for all hotel department staff participating in the event deliveryprocess.
-Plan, upsell and detail the program with the client including: verificationand modification of space requirements, times, equipment, menus,decor.
-Evaluate guest needsand industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance.
-Monitorclient satisfaction scoresin staff helpfulness, food quality andoverall eventwhileleading byinfluencetoexceed brand benchmarks.
-Maintain a flexible schedule to accommodateclient'sneeds before and after events.
-Attends operational and client meetings to communicate event details including: BEO's, pre-con's, etc.
-Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
-Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Associate demonstrates ORGANIZATIONAL SUPPORT
-Associate follows corporate and hotel brand standards.
-Willing to take an unpopular stand if necessary when complying with policies.
-Observes and adheres to safety and security procedures, promoting a safe work environment.
Associate demonstrates INITIATIVE
-Seeks out new assignments and assumes additional duties when necessary.
-Identifies areas that would improve the operation and generates suggestions.
-Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.
Associate demonstrates exemplary DEPENDABILITY / RELIABILITY
-Can be relied upon regarding task completion and follow up.
-Ensures work responsibilities are covered when absent.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes ownership of all work performed and communicated.
-Completes tasks on time or notifies appropriate person with an alternate plan.
-Performs work with little or no supervision; works independently.
Associate demonstrates acceptable PRODUCTIVITY standards
-Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
-Manages assignments and responsibilities without becoming overwhelmed.
-Strives to increase productivity.
Associate demonstrates effective PROBLEM SOLVING
-Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
-Develops alternative solutions.
-Works well in group problem solving situations.
-Gathers and analyzes information skillfully.
Associate demonstrates WORKPLACE RESPECT to all associates
-Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
-Shows respect and sensitivity for cultural differences.
Associate demonstrates effective ORAL /WRITTEN COMMUNICATION
-Practices attentive and active listening with all employees.
-Actively participates in meetings, contributing ideas to improve the company.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Solicits customer feedback to improve service.
-Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.
Keywords: Doubletree - Grand Junction, Grand Junction , Convention Services Manager - Salary, Executive , Grand Junction, Colorado
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