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MTU Coordinator II - Project Management - Nationwide - Work at Home

Company: Lumen
Location: Grand Junction
Posted on: February 14, 2021

Job Description:

*About Lumen*
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
*The Role*
Coordinate between Sales, Customer and Network Teams to maintain efficient flow and quality for sales related opportunities and projects. Assist with many coordinator tasks related to Sales efforts through the use of data, spreadsheets, databases, and analytics. Assist Sales management team with duties relative to tracking of Sales projects. Work with Lumen vendors to coordinate schedules, tracking of all milestones and objectives.

*The Main Responsibilities*
Essential Duties:
Prepares spreadsheets and databases in support of the department. Streamline data formats and may develop new worksheets, databases, or other software tools to facilitate data entry and tracking.
Coordinates various assigned project activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet requirement management timelines.
Communicate with internal/external customers regarding project requirements, timelines, or project-related information.
Prioritize and effectively manage customer requests and inquiries throughout lifecycle resulting in revenue retention and customer churn reduction
Reviews and provides input for data collection / analysis work effort and road map for other organizations performing this function on sales organizations behalf. Aggregates operations review content for presentation, conducts follow up on outstanding sales issues..
Perform internal bill reviews on all revenue impacting orders validating services match order and contract; initiate a billing disputes as necessary and support downstream credits accordingly
Monitor and assist in managing Early Term Liabilities (ETLs) waivers, ensuring ETL customer charges are valid and accurate
Negotiate credits directly with customers while representing companys best interests and working within financial guidelines; provide necessary approval for business decision credits
Provide assigned customers service inventories and spend as requested
Communicate with account team and customer regarding renewal opportunities and re-rates, clarify and appropriately message customer options while minimizing revenue write downs
Validate customer contacts and encourage customer to complete relationship surveys
Assess customer risk (i.e. leverage internal churn score) while offering appropriate customer treatment minimizing churn tendencies.
Ability to flex to changing priority of effort related to new MTU footprint expansion initiatives based on need, ( G.FAST GPON CHIA).
Proficient in MS Office (PowerPoint / Word / Excel) with capability to perform mid-complexity data manipulation within Excel to extract needed information to perform analysis and present findings in PowerPoint packages.

*What We Look For in a Candidate*
Knowledge/Skills/Abilities (General Business Skills):
General knowledge of marketing principles and processes.
Good Phone Skills
Conflict Management/Dispute Resolution
Conversation skills/Interpersonal Skills
Oral and Written Communication Skills
Active Listening
PC Skills
Bachelors Degree in Business or Telecommunications preferred.
Demonstrated success in telecommunications sales to end-user customers, including strategic and large business customer using relationship management and system sales concepts.
Develop and recommend processes and procedures to enhance department workflow.

*What to Expect Next*

Requisition #: 238789
*EEO Statement*
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen, Grand Junction , MTU Coordinator II - Project Management - Nationwide - Work at Home, Executive , Grand Junction, Colorado

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