MTU Coordinator II - Project Management - Nationwide - Work at Home
Company: Lumen
Location: Grand Junction
Posted on: February 14, 2021
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Job Description:
*About Lumen*
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumens network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook:
/lumentechnologies, Instagram: @lumentechnologies and YouTube:
/lumentechnologies.
*The Role*
Coordinate between Sales, Customer and Network Teams to maintain
efficient flow and quality for sales related opportunities and
projects. Assist with many coordinator tasks related to Sales
efforts through the use of data, spreadsheets, databases, and
analytics. Assist Sales management team with duties relative to
tracking of Sales projects. Work with Lumen vendors to coordinate
schedules, tracking of all milestones and objectives.
*The Main Responsibilities*
Essential Duties:
Prepares spreadsheets and databases in support of the department.
Streamline data formats and may develop new worksheets, databases,
or other software tools to facilitate data entry and tracking.
Coordinates various assigned project activities that may include
gathering and reviewing a variety of data using company resources,
compiling and formatting data to a finished product, and getting
necessary approvals in order to meet requirement management
timelines.
Communicate with internal/external customers regarding project
requirements, timelines, or project-related information.
Prioritize and effectively manage customer requests and inquiries
throughout lifecycle resulting in revenue retention and customer
churn reduction
Reviews and provides input for data collection / analysis work
effort and road map for other organizations performing this
function on sales organizations behalf. Aggregates operations
review content for presentation, conducts follow up on outstanding
sales issues..
Perform internal bill reviews on all revenue impacting orders
validating services match order and contract; initiate a billing
disputes as necessary and support downstream credits
accordingly
Monitor and assist in managing Early Term Liabilities (ETLs)
waivers, ensuring ETL customer charges are valid and accurate
Negotiate credits directly with customers while representing
companys best interests and working within financial guidelines;
provide necessary approval for business decision credits
Provide assigned customers service inventories and spend as
requested
Communicate with account team and customer regarding renewal
opportunities and re-rates, clarify and appropriately message
customer options while minimizing revenue write downs
Validate customer contacts and encourage customer to complete
relationship surveys
Assess customer risk (i.e. leverage internal churn score) while
offering appropriate customer treatment minimizing churn
tendencies.
Ability to flex to changing priority of effort related to new MTU
footprint expansion initiatives based on need, (ex.G.hn G.FAST GPON
CHIA).
Proficient in MS Office (PowerPoint / Word / Excel) with capability
to perform mid-complexity data manipulation within Excel to extract
needed information to perform analysis and present findings in
PowerPoint packages.
*What We Look For in a Candidate*
Knowledge/Skills/Abilities (General Business Skills):
General knowledge of marketing principles and processes.
Good Phone Skills
Conflict Management/Dispute Resolution
Conversation skills/Interpersonal Skills
Oral and Written Communication Skills
Active Listening
PC Skills
Education/Experience:
Bachelors Degree in Business or Telecommunications preferred.
Demonstrated success in telecommunications sales to end-user
customers, including strategic and large business customer using
relationship management and system sales concepts.
Develop and recommend processes and procedures to enhance
department workflow.
*What to Expect Next*
Requisition #: 238789
*EEO Statement*
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, protected statuses). We do
not tolerate unlawful discrimination in any employment decisions,
including recruiting, hiring, compensation, promotion, benefits,
discipline, termination, job assignments or training.
*Disclaimer*
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: Lumen, Grand Junction , MTU Coordinator II - Project Management - Nationwide - Work at Home, Executive , Grand Junction, Colorado
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