Box Office Manager- Grand Junction Convention Center
Company: AEG
Location: Grand Junction
Posted on: March 20, 2023
Job Description:
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Overview
The Box Office Manager will control all ticket inventories and
oversee the processing of orders and payments. Utilizing ticketing
software, he/she will create ticketing for events and financial
reports; manage and participate in the development and
administration of an annual budget; direct the forecast of
additional funds needed for staffing, equipment, materials and
supplies; direct and monitor expenditures. The Box Office Manager
is responsible for the selection, training, motivation and
evaluation of all Box Office personnel, and he management of all
aspects of customer service related to internal and external
customers.
This role will pay a wage of $55,000 to $60,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k)
savings plan, 401(k) matching, and paid time off (vacation days,
sick days, and 11 holidays).
Responsibilities
- Build all events in the ticketing system, including seating
manifests, price tables, hold/kills, discounts, pre-sales,
etc.
- Oversee all financial reconciliation in regards to daily
reports, monthly reports and event settlement
- Manage all information being sent and posted through ticketing
system
- Act as systems administrator for ticketing system and liaison
between staff, promoters, presenters and the facility
- Responsible for system upgrades, occasional testing of new
software and routine maintenance and trouble-shooting
- Prepare all ticketing reports for and work with tenants on
system training and related premium ticketing services
- Update and relay all box-office related event information to
each department and client
- Investigate and resolve ticket-related issues
- Responsible for season ticket renewal mailings, processing of
season ticket monies and printing/mailing of season tickets
- Responsible for all season ticket holder customer service
related upgrades, priority point systems, etc.
- Responsible for the collection of all ticket monies, tracking
of accounts payable/receivable and preparation of sales
reports/ticket revenue updates (this includes parking monies)
- Work with sales reports/ticket revenue updates
- Work with sales and marketing departments to set up various
ticket discounts and promotions
- Oversee will call for all ticketed events, ensuring compliance
to all relevant ticket laws
- Process/fill approved charity ticket requests; document all
complimentary tickets issued
- Track attendance for all events, including pre-sales, walk-ups,
promotions, discounts, etc.
- Process donor seat selection and retention
- Manage of all aspects of customer service as it relates to both
internal and external customers, enforcing Spectra principles and
corporate initiatives
- Direct the creation and control of fiscal budget for the Box
Office department
- Plan, organize, and coordinate the Box Office efforts for a
public assembly facility, stadium. arena or convention center
- Develop and implement comprehensive ticket sales programs
- Plan, direct, evaluate and provide leadership to Box Office
personnel
- Establish and maintain effective working relationships with
internal/external customers
- Analyze challenges, identify alternative solutions, project
consequences of proposed actions and implement recommendations in
support of organizational objectives
- Comprehend and make inferences from written sales
materials
- Exercise confidentiality and integrity upon handling customer
personal/financial information
- Complete all duties with a customer service focus through
teamwork and dedication to Spectra's principles Qualifications
- Bachelors Degree from an accredited college or university with
major coursework in business management, sports management,
business administration or other related field
- Minimum of 5 years of increasingly responsible box
office/ticketing experience, preferable with a sports facility,
convention center, performing arts facility or other multi-purpose
public assembly facility
- Knowledge of operational characteristics, services and
activities of stadium, arena, public assembly facility or
convention center sales programs
- Knowledge of federal, state, and local regulations
- Demonstrated proficiency in Microsoft Office applications and
word processing, spreadsheets, database, presentation, graphic
design, PowerPoint and Internet software
- Familiarity with Ticketmaster ticketing software
- Knowledge of terminology used in box office/sales settings
- Knowledge of principles of budget preparation and control
- Communicate clearly and concisely, both orally and in
writing
- Make basic arithmetic calculations (addition, subtraction,
multiplication, and division) either manually or through the use of
a calculator
- Work a flexible schedule including early mornings, days,
evenings, overnight, weekends, holidays, extended (long) work days
and extended number of days
Keywords: AEG, Grand Junction , Box Office Manager- Grand Junction Convention Center, Administration, Clerical , Grand Junction, Colorado
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